- Dentist
Adam Sapera Dental Practice
Report from 30 April 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 10 June 2024. We found the practice had met regulations. The practice had systems to manage risks, and recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Adam Sapera Dental Practice is in Belsize Park in the London Borough of Camden and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 1 principal dentist, 1 lead dental nurse, 1 dental hygienist, and the practice manager who was also a qualified dental nurse. The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist, the lead dental nurse and the practice manager.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 93 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 2 patients. Patient feedback provided a highly positive view of the dental team and care provided by the practice. Comments included, ‘The dentist explains everything clearly, involves one in decisions and is responsive in emergencies. I trust them completely’ and ‘Very patient and professional. I have been seeing Adam for years, him and his staff they always go above and beyond to discuss your health concerns with your teeth with a smiley face.’ Another patient said, ‘A wonderful dental practice, service is always professional and welcoming - from receptionist, to hygienist to Adam the dentist, the team is great. Adam is possibly the best dentist I've had in my life, offering an excellent range of modern therapeutic dental options. The practice itself is also very pleasant, with beautiful paintings, a comfortable waiting room, as well as being spotlessly clean.’ Other patients told us, ‘I have been going to Adam Sapera for 20 years and the treatment I have received has always been exceptional’ and ‘Adam Sapera makes you feel totally at ease. A consummate professional in every department’. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.