• Dentist
  • Dentist

Archived: Mydentist - Aldwark - York

60-62 Aldwark, York, North Yorkshire, YO1 7BU (01904) 629033

Provided and run by:
Petrie Tucker and Partners Limited

All Inspections

23/11/2023

During a routine inspection

We carried out this announced comprehensive inspection on 23 November 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Mydentist - Aldwark - York is part of Mydentist, a dental group provider. The practice is in York and provides NHS and private dental care and treatment for adults and children.

There is ramped access to the practice for people who use wheelchairs and those with pushchairs. The practice is located close to local transport routes and car parking spaces are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 13 dentists, 2 specialist oral surgeons, 12 dental nurses including 6 trainees, 2 dental hygienists, 2 dental therapists, 1 practice manager and 4 receptionists. The practice has 9 treatment rooms.

During the inspection we spoke with 1 dentist, 3 dental nurses, and the practice manager. In addition we spoke to 2 of the group’s regulatory officers. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday, Wednesday and Thursday and Friday from 8:30am to 5:30pm

Tuesday from 8.30am to 6pm

Saturday from 9am to 5pm

19 June 2013

During a routine inspection

We spoke with seven people who each gave us positive comments about the service. These included 'My dentist treats me well. I have no complaints about the service.' Another told us 'My dentist puts me at ease. They know I get nervous, but they take this into account.' A third commented 'Everything is explained to you and they tell you what they are going to do before they do it. I can't fault them.'

People confirmed that they were given information about their treatment options and costs, before agreeing and consenting to care. One person said they hadn't wanted the recommended treatment, and their choice had been respected.

People received safe, appropriate care and treatment, which was in line with what they wanted and had agreed to.

The service had good systems in place to ensure the risk of a spread of infection was minimised.

Staff working at Aldwark Dental Practice received training and support when they first started working there. Then they received refresher training and regular support, to enable them to provide safe, appropriate care.

We found regular checks were carried out on the way the service was being run, so as to keep the quality of care provided under review.