The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Gregory Boulevard - Nottingham

75 Gregory Boulevard, Hyson Green, Nottingham, Nottinghamshire, NG7 5JA (0115) 970 0200

Provided and run by:
Petrie Tucker and Partners Limited

All Inspections

13 April 2017

During a routine inspection

We carried out this announced/unannounced inspection on 13 April 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team and Healthwatch that we were inspecting the practice. They did not have any relevant information to share with us regarding this dental practice.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The dental practice is located in premises situated in the city of Nottingham close to The Forest park and ride and tram stop. The practice provides mainly NHS treatment (99%) to patients of all ages.

There was stepped access for patients to the front door which made access difficult for people who use wheelchairs and pushchairs. A removable ramp was available to help those patients gain access, although the layout of the building was not wheelchair user friendly. However, alternative arrangements were available. There are limited car parking spaces, including for patients with disabled badges at the front of the practice. Alternatively there are free car parking spaces available at the Forest park and ride car park a short distance away.

The dental team includes two dentists; four qualified dental nurses including one receptionist; one trainee dental nurse and one practice manager. The practice has three treatment rooms, one of which was on the ground floor.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Mydentist Gregory Boulevard is the practice manager.

On the day of inspection we collected 26 CQC comment cards filled in by patients and spoke with two other patients. This information gave us a positive view of the practice.

During the inspection we spoke with two dentists, four dental nurses, and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Wednesday: 8:30 am to 5 pm; Thursday: 8:30 am to 8 pm and Friday: 8:30 am to 5 pm.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

10 January 2014

During a routine inspection

We spoke with three patients, one of whom told us, 'The dentist has explained about my treatments and what the options are.'

The practice manager confirmed the practice had access to translators for any patients attending appointments whose first language was not English.

We spoke with a dentist who said, 'I try to reassure patients during their appointments and to create a rapport with them. If it's their first visit I try not to do too much and try to relax them.'

We checked three patients' records. We saw that information was readily available, including patients' medical histories, their previous and planned treatments.

We spoke with two staff about the decontamination and sterilisation process for equipment. They were able to demonstrate the use of equipment and procedures to transport, decontaminate, sterilise and store dental equipment.

We found that not all of the staff at the practice had completed regular updates of infection control training, including the cleaner.

One staff member told us, 'I feel supported and can speak with my manager about any concerns. I've not had a supervision recently but I know we'll be having them soon.'

We found that most staff had completed training, including safeguarding vulnerable adults and children. The practice manager acknowledged that work was on-going to ensure that all staff completed training to ensure staff were supported to fulfil their roles.

We saw incident reports and the actions taken to respond to meet patients' needs. We looked at audit records for the practice which showed regular monitoring for the quality of service provision and assessment of the practice's management procedures to meet patients' requirements.

At the time of our inspection, the practice was undergoing refurbishment to internal areas of the building. The practice manager confirmed that external refurbishment would also be completed following the completion of internal works.