16 September 2013
During a routine inspection
People told us they were involved in their care and treatment options. People were happy with the care provided and thought the practice was clean and hygienic. One person said: 'The dentist always asks me if I am satisfied when I come here. I have always been very satisfied with the care.'
We observed that members of staff interacted with people in a courteous, polite and efficient manner. We also observed the hygienist, who worked in the practice and saw that they provided information about how to maintain good oral hygiene to people.
We saw that the practice had an infection control policy in place and that staff were encouraged to develop their skills and undertake appropriate training which would help them deliver safe and effective care to people. One member of staff said, 'I feel well supported by the practice.'
We looked at information from feedback forms received from people and other audits undertaken by the provider to assess the quality of the service. Feedback was generally positive and there were audits undertaken by the practice to ensure an effective service was provided to people.