The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mydentist - King Mews - Bury St Edmunds Also known as mydentist

4 Kings Mews, Bury St Edmunds, Suffolk, IP33 3AE

Provided and run by:
Whitecross Dental Care Limited

All Inspections

17 September 2013

During an inspection looking at part of the service

We inspected Bury St Edmunds Dental Centre on 10 May 2013 and found that improvements were required regarding the management of complaints and the way the service assessed and monitored its quality. We set compliance actions which required the provider to create an action plan setting out how they were going to address the issues within a reasonable timeframe. We received this action plan on 28 June 2013. The action plan stated that the service would be compliant with the regulations by 01 September 2013 and we returned to re-inspect the service on 17 September 2013.

We found the service had made improvements in the way it assessed and monitored its quality and that it now had a robust system in place to deal with complaints.

10 May 2013

During a routine inspection

We spoke with one dentist, the practice manager, dental nurses, a trainee dental nurse and reception staff. We found that dental care was provided according to people's assessed needs. People who used the service told us that they were always consulted about their treatment and were given sufficient information to make choices. One person told us "Yes, they always explain".

All the people we spoke with told us they would recommend the service to other people and one person told us "I already have".

We saw that the service had policies for the safeguarding of children and vulnerable adults from abuse and that staff had received safeguarding training.

We found that the staff were supported, trained, experienced and had the skills required for their roles. There were procedures in place to ensure equipment was properly maintained and sterilised so that it was safe to use and protected people from health care acquired infections.

We found that there was a complaints procedure but that the service had not fully investigated one complaint. We found that the service was not assessing and monitoring its quality because they could not show us that they were learning from incidents which had taken place.