The Care Quality Commission
  • Dentist
  • Dentist

Archived: Neighbourhood Centre Dental Practice

3a Neighbourhood Centre, Culliford Crescent, Poole, Dorset, BH17 9DW (01305) 761111

Provided and run by:
Dentapol Limited

All Inspections

15 March 2013

During a routine inspection

We spoke to four patients, all of whom were very complimentary about the practice. They felt that they were treated with dignity and respect. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One of the patients told us "Best practice I have ever been to - very conscientious" and another said "I found it very good - very happy". All four of the patients we spoke with found the practice environment to be clean and comfortable.

We found that a patient satisfaction survey had been done in an anonymous manner and that comment cards were available. From these cards we saw comments like "You are a very friendly service and good at what you do" and "Never have I had such a helpful, supportive dentist". We found that the practice invited feedback and responded when appropriate.

The practice was friendly, welcoming and informative. We saw that patients were listened to. The surgery was clean throughout and there was evidence of a well-supported staff team. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent, and the staff were well trained and caring. The practice was well led by the practice owners and the staff were observed to be well organised.