Updated 21 July 2017
Background
Mydentist in Southsea and provides NHS and private treatment to patients of all ages.
There is level access for people who use wheelchairs and pushchairs. Car parking spaces, including for patients with disabled badges, are available near the practice.
The dental team includes eight dentists, six dental nurses, two trainee dental nurses, one hygienist, one practice manager, one treatment coordinator, one receptionist/treatment coordinator and two receptionists. The practice has six treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Mydentist was the practice manager.
On the day of inspection we collected 23 CQC comment cards filled in by patients and spoke with seven other patients. This information gave us a positive view of the practice.
During the inspection we spoke with four dentists, four dental nurses, one trainee dental nurse, one practice manager, one receptionist/treatment coordinator and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: Monday to Thursday 8:30am to 5:30pm, Friday 8:30am to 4pm and Saturday 8:30am to 1pm.
Our key findings were:
- The practice was clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.
There were areas where the provider could make improvements. They should:
- Review its responsibilities as regards the Control of Substances Hazardous to Health (COSHH) Regulations 2002 and ensure all documentation is up to date and staff understand how to minimise risks associated with the use and handling of these substances.
- Review staff awareness of the requirements of the Mental Capacity Act (MCA) 2005 and ensure all staff are aware of their responsibilities under the Act as it relates to their role.