Updated 27 December 2017
We carried out this announced inspection on 07 December 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We told NHS England and Healthwatch that we were inspecting the practice. They did not provide any information.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Mydentist, Queensway is located in Bognor Regis. It provides NHS and private treatment to patients of all ages.
The practice is on one floor. There are seven treatment rooms, a separate decontamination room and a combined reception and patient waiting area.
The dental team includes seven dentists, one dental therapist, nine dental nurses- five of whom work full time, two full time receptionists and two part time receptionists and a practice manager.
The practice is owned by a company and is registered with the Care Quality Commission as part of IDH Dental organisation. As a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Mydentist, Queensway, Bognor Regis was the practice manager.
During the inspection we spoke two dentists, one dental therapist, three nurses, one receptionist, the practice manager and the compliance manager for the company. We looked at practice policies and procedures and other records about how the service is managed.
On the day of inspection we spoke with six patients and collected 14 comments cards that were completed prior to the inspection. This information gave us a positive view of the practice.
The practice is open: Monday to Thursday from 8.30am to 5.30pm and Friday from 8.30am to 4pm.
Our key findings were:
- The practice appeared clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt supported.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.