Letter from the Chief Inspector of General Practice
We previously carried out an announced comprehensive inspection at Shropshire Walk In Centre on 29 September 2016 as part of our regulatory functions. The service was rated as requires improvement for providing effective and well led services. The inspection report on the 29 September 2016 can be found by selecting the ‘all reports’ link for Shropshire Walk In Centre on our website at www.cqc.org.uk.
An announced focused inspection was carried out 15 May 2017. We found improvements had been made and the overall rating for the service was good with requires improvement in providing a well led service. The follow up inspection report on the 15 May 2017 can be found by selecting the ‘all reports’ link for Shropshire Walk In Centre on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 25 January 2018 to confirm that the service had carried out their plan to meet the legal requirements in relation to the breaches in regulations identified in our previous inspection on 15 May 2017. This report covers our findings in relation to those requirements and additional improvements made since our last inspection.
This service is rated as Good overall.
At this inspection we found:
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The Walk In Centre had implemented a system to assess, monitor and improve the quality and safety of the services by ensuring receipt of all appropriate patient safety and medicine alerts to enable appropriate action to be taken.
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There was an effective system in place for the management and security of prescription stationery.
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A system was in place to document learning from events including positive events and these were shared internally and wider for organisational learning.
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There was a strong focus on continuous learning and improvement at all levels.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice