Naseby Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us staff were kind and compassionate and supported them to be independent if this was the choice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to make choices with staff support, such as what they wanted to eat and where they wanted to spend their time. People and, if appropriate, their relatives participated in care plan reviews. People were supported to be independent. Some people were able to leave the building without support or supervision if this was their choice. A staff member stated, “There are plans in place so residents can leave…some take a phone, others have a set time to make contact by and some go out with their family or friends.” A person using the service told us, “I’m going shopping later, (gesturing to a staff member) You’ll take me won’t you?”

Staff spoke about people with kindness and compassion. They knew people well and were observed to provide person centred care during times of distress. One staff member informed us, “This is my first job in care, I am proud my job is to make someone smile every day.” Staff knew people well and supported people in line with their preferences and interests.

The provider and staff ensured people's care plans had current information to promote their independence in areas such as mobility, communication and participating in activities both in the home and in the local community.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.