During our inspection we spoke with the manager / dentist, one dental nurse and one other member of staff. We looked at the records for six people using the dental practice and observed two treatments. We later spoke with three people using the service.We saw that people's privacy and dignity was maintained. One person told us, "Staff always close the door."
People told us that treatment options were discussed with them before they agreed to any treatment. This meant people were aware of what was involved. One person told us, "The dentist always tells me what treatment options are available."
We saw that minimum standards were followed and processes were in place to minimise the risk of infection. People we spoke with had no concerns about general cleanliness.
We saw that staff were qualified for their roles. One staff member told us, "I really enjoy my job role and offering support to people coming to the dental practice."
We saw that some processes were in place to monitor quality of service and identify improvements where needed. However, we found that systems of audit were not always effective.