- Dentist
Bliss Dental Practice Limited
Report from 16 October 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 2 December 2024. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Bliss Dental Practice Limited practice is in Temple Fortune, in the London Borough of Barnet and provides private dental care and treatment for adults and children . There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist, the dental nurse, and the practice manager.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Fantastic practice, amazing care, always going over and above to ensure we are fully satisfied! Thank you team at Bliss.” Another patient told us, “We always find them helpful, friendly and approachable. They make every effort to accommodate our needs - we wish all healthcare providers were like them.” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient said, “[the provider] is the most amazing dentist, always puts you at ease. The staff are all lovely. I've recommended lots of friends and family to the practice.” Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient told us, “[name of dentist] is a very knowledgeable dentist, and he always makes sure that I am fully aware about my treatment, he explains everything in a way that everyone can understand.” Another patient said, “Fantastic use of technology. Great at explaining what is happening and why. High level of service.” Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.