29 January 2013
During a routine inspection
The three patients commented on how friendly and helpful the practice staff were. One patient described how they were previously dental phobic following a bad experience and avoided the dentist. Now they look forward to going to the dentist.
All three patients commented on the cleanliness of the practice. One person said "the surgeries look as they should be and there is no problem with cleanliness". We found the practice very clean and tidy and this was confirmed through patient feedback survey.
We found that all three patients were given appropriate information and choices about their treatment options. The prevention of dental problems was always emphasised by the dentists and other staff. One patient commented that "prevention is always discussed". All three patients commented how easy it was to make an appointment. They said they only had to wait a very short time for an appointment when they had problems. Appointments always ran to time. These points were confirmed when we observed the results of the patient survey.