The Care Quality Commission
  • Dentist
  • Dentist

Archived: Lyme Bay Dentistry

Temple House, 63 Broad Street, Lyme Regis, Dorset, DT7 3QF (01297) 442907

Provided and run by:
Dr. Philip Bennett

Important: The provider of this service changed. See new profile

All Inspections

9 December 2013

During a routine inspection

During the inspection we spoke with four people regarding their experience of the service and their involvement in treatment planning. We were told that treatment plans were provided which included information about the course of recommended treatment and the cost. The people we spoke all provided positive feedback about the service. One person described the service as 'absolutely fantastic. I cannot fault them'.

We viewed five treatment plans. We found that treatments were explained and that the costs were made clear. People said that appointments could be made easily and emergency appointments were dealt with within 24 hours.

Patients who use the service were protected against the risks of unsafe or unsuitable premises as appropriate measures had been put in place to ensure they were safe.

We saw that the practice was well organised and that staff had a good understanding of infection control procedures. We found that there were arrangements in place to ensure that equipment was kept clean and ready for use.

There were arrangements for monitoring the quality of the service. People who used the practice were encouraged to provide feedback about the care and treatment they received. This meant that the provider actively encouraged feedback and used it to influence the way care was provided.