The Care Quality Commission
  • Dentist
  • Dentist

Archived: Newland Dental Practice

80 Newland, Lincoln, Lincolnshire, LN1 1YA (01522) 527121

Provided and run by:
S & REM Charlwood

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

18 October 2013

During a routine inspection

We used a number of different methods to help us reach a judgement on this service. These included talking with two patients who used the service, four members of the staff team and two dentists who were also the registered providers. We looked at records. These included records of meetings and information about how the service operated. We looked at information from surveys and audits undertaken by the provider to assess the quality of the service.

We found that the Practice was well managed and led and organised in a way which kept patients at the centre of the way they operated.

Patients told us they received the treatment they wanted in an efficient and organised way. They said they were provided with sufficient information to help them make an informed choice about their treatment and were able to express their views about the service provided.

One patient we spoke with told us, 'I got loads of information today and before about dental hygiene. I didn't realise there was so much information.'

We saw that the practice had a robust infection control policy and that staff were proactive in implementing it. Patients said they always found the environment to be clean and tidy. They told us staff wore the right protective equipment when treating them, such as uniforms, gloves and masks.

Staff were well supported and trained to help them deliver good quality, safe and effective care and treatment.

The provider had in place effective systems and processes to monitor and assess the quality of the care and treatment patients received and used the information gained from the process to help improve the service.