Updated 30 July 2019
We undertook a follow up focused inspection of Gencare Dental Clinic - Huddersfield on 9 July 2019. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who had remote access to a specialist dental adviser.
We undertook a comprehensive inspection of Gencare Dental Clinic - Huddersfield on 19 February 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Gencare Dental Clinic - Huddersfield on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 19 February 2019.
Background
Gencare Dental Clinic - Huddersfield provides NHS and private treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.
The dental team includes two dentists, two dental nurses, a receptionist and a practice manager. The practice has two treatment rooms.
At the time of inspection there was no registered manager in post as required as a condition of registration. A registered manager is legally responsible for the delivery of services for which the practice is registered.
During the inspection we spoke with the practice manager and the area compliance manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday, Tuesday, Thursday and Friday from 9:00am to 5:30pm
Wednesday from 9:00am to 6:30pm
Our key findings were:
- Improvements had been made to the process for managing the risks associated with scalding water and Legionella.
- The infection prevention and control and whistleblowing policy had been updated.
- Staff had received an appraisal.
- Improvements had been made to the recruitment process.
There were areas where the provider could make improvements. They should:
- Review the providers registration conditions to ensure the regulated activities at Gencare Dental Clinic - Huddersfield are managed by an individual who is registered as a manager.