Updated 12 April 2019
The Arden Practices (also known as Broad Lane Surgery) is located in the west of Coventry between the residential areas of Eastern Green and Tile Hill. The practice serves patients living in the Tile Hill and Eastern Green areas.
The practice is located within the Coventry local authority, and is one of 69 practices serving the NHS Coventry and Rugby Clinical Commissioning Group (CCG) area.
The practice was originally formed as a single-handed GP practice in 2010. In 2013 Virgin Care Service Limited began managing the practice on a caretaker basis, then as the contract provider. In 2015 Virgin Care Service Limited was awarded an Alternative Provider Medical Services (APMS) contract to deliver the service to the local community for an initial period of five years. Virgin Care Service Limited provides a range of health and social care services across England.
The practice provided services for 3,933 patients at the time of our inspection.
The National General Practice Profile indicates that 85% of the practice population are from a white background, with the remaining 15% of the population originating from black, Asian, mixed or other non-white ethnic groups.
Information published by Public Health England, rates the level of deprivation within the practice population group as seventh, on a scale of one to ten. Level one represents the highest levels of deprivation (and therefore most deprived areas) and level ten the lowest (least deprived). The practice covers an area which includes a large elderly population and some areas of high unemployment.
There are good public transport links and a car park available on-site.
The provider is registered with CQC to deliver the following Regulated Activities: treatment of disease, disorder or injury; family planning.
The practice is currently managed by an Interim Primary Care Manager and a Clinical Service Lead who is an Advanced Nurse Practitioner (ANP). The Interim Primary Care Manager is currently carrying out the functions of the dedicated Service Manager post, which was vacant at the time of our inspection. An appointment had recently been made to this post, and the successful applicant was due to commence in the next few weeks.
Other staff at the practice consisted of three GPs, a further ANP, two practice nurses, one health care assistant, and four administrative and reception staff.
The practice’s opening times and appointment times are from 8am to 6.30pm on weekdays, except for on Wednesdays where the practice is open from 8am to 8.30pm (with extended hours appointments available from 6.30pm to 8.30pm).
Home visits are available for patients who are housebound or too ill to attend the practice. This is at the discretion of practice staff.
The practice does not provide out of hours services to their own patients. When the practice is closed patients are directed to contact Care UK via NHS 111.
The practice website can be viewed at: www.broadlanesurgery.nhs.uk.