28 January 2014
During a routine inspection
We spoke to three people who said "They've done a wonderful job on my teeth", "Very kind and friendly" and "I would recommend this dentist".
Other comments included "I was putting off going to the dentist for a long time but the dentist made me feel very comfortable" and "Good location, easy to get to, quick service and near my house".
People confirmed they had the consultation procedure, cost of treatment and any risks attached explained to them.
They told us they were treated with dignity and respect by staff.
They said they thought the practice was kept clean, tidy and observed their right to privacy.
We saw that there were suitable numbers of qualified staff who treated people in a helpful, friendly and knowledgeable way.
The practice was clean and there were effective infection control quality assurance systems in place.
The records kept were up to date and there was a complaints procedure that was accessible to people using the service.