The Care Quality Commission
  • Dentist
  • Dentist

Archived: Whickham Dental Practice

26 Front Street, Whickham, Newcastle Upon Tyne, Tyne and Wear, NE16 4DT (0191) 488 0772

Provided and run by:
Whickham Dental Practice

Important: The provider of this service changed. See new profile

All Inspections

29 August 2013

During a routine inspection

People were given appropriate information about the service and the treatment they received. We spoke with four people who used the service who told us they understood the treatment choices available to them. One person told us, "My dentist always runs through what to expect. She'll talk through what she's going to do and how long it's going to take before she starts. Then when she's busy in your mouth, although you can't talk back, she explains along the way what she's doing. I'm never nervous because she puts me at ease." Another person said, "The dentist always asks me if there is anything I want to ask before she starts."

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People told us they were happy with the care and treatments they had received. One person said, "It's a brilliant service. She's a pleasure to go to see. She'll always make sure I'm okay before I leave and that I know what I need to do once I'm home. She always says if I have any problems, just to call up and the reception will put me straight through to her."

Staff training was kept up to date so that staff could care for people safely and to an appropriate standard. We found people were protected from the risk of infection because appropriate guidance had been followed and there was an effective system in place to monitor and assess the quality of the service.