The Care Quality Commission
  • Dentist
  • Dentist

Swakeleys Dental Practice

116 Swakeleys Road, Ickenham, Uxbridge, Middlesex, UB10 8BA (01895) 636427

Provided and run by:
Sterling Dental Surgeries Limited

Important:

We served a warning notice on Sterling Dental Surgeries Limited on 19 September 2024 for failing to meet the regulations related to safe environments, safe and effective staffing, and infection prevention and control at Swakeleys Dental Practice.

All Inspections

During an assessment under our new approach

We carried out this announced on-site assessment on 13 September 2024. We found the practice had not met all regulations. Recruitment procedures did not reflect current legislation, there was ineffective leadership and lack of a culture of continuous improvement. The practice did not have effective systems to manage risks and infection control procedures did not follow published guidance. Improvements were needed to clinicians` knowledge of current evidence-based practice and guidance. Medicines and prescriptions were not managed in line with current guidance. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice had 3 treatment rooms. During the assessment we spoke with the 2 principal dentists, 1 qualified dental nurse, 2 trainee dental nurses, 1 dental hygienist and the receptionist. The provider was not complying with all regulations. Full details of the regulations the provider was not meeting are within the quality statement section of the report. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and appeals have been concluded. We have asked the provider for an action plan in response to the concerns found at this assessment.

24 January 2013

During a routine inspection

We met with one dentist, two dental nurses, a hygienist and the receptionist during the inspection visit. We also spoke with four patients who all spoke highly of the services offered to them. One patient told us they were nervous but said the staff reassured them and made them feel less anxious. Another patient said that the practice had been recommended to them by other patients. They said that the treatment they needed and the cost was always explained to them. One patient told us they felt able to ask questions if they had a query and that they could always get an appointment when they needed one.

We found that the dental practice worked in the best interests of the patient, providing them with long appointments so that they had time to ask questions, receive their treatment and not feel rushed.

Systems were in place to obtain patient's views, such as patient satisfaction surveys the results of which were used to make improvements to the service. Furthermore staff carried out regular audits on the service provided, such as checking that all the necessary information was stored in patient's records. This ensured that patients could be confident that the practice monitored and made improvements to the services that were provided.

We saw that staff received ongoing training and support and shared their knowledge with each other. This was so that patients received quality care and treatment that was in line with current guidelines and good practice.