Archived: Mr Chuk Ming Chau - Queens Road

337 Queens Road, Cheetham, Manchester, Greater Manchester, M8 0JL (0161) 205 1113

Provided and run by:
Mr. Chuk Ming Chau

Important: The provider of this service changed. See new profile

All Inspections

26 February 2013

During an inspection looking at part of the service

We completed this compliance visit as a follow-up to the previous Care Quality Commission inspection in June 2012. At that inspection we found that the service needed improvements in two outcome areas so that essential standards of quality and safety were met in relation to infection control and monitoring the quality of the service. At this follow-up visit in February 2013 we found improvements in both areas.

We talked with four people who were visiting the dentist on the afternoon of the follow-up compliance visit. Three out of the four people had been using the practice for more than five years. We asked people their opinion about the cleanliness of the surgery and whether they felt able to let the provider know what they thought about the service.

People said they felt the surgery was clean. We were told:

'It's clean' and 'They clean up very well in the surgery.'

One person brushed their hand along the window-sill to show they were confidant that the surface was clean and free from dust.

Although we saw a number of completed customer satisfaction surveys, the people we talked with said they were unaware of the survey but would have been happy to fill one in. People also said they felt able to give their opinion directly to the dentist or dental nurses.

We were told: 'I haven't got a complaint, but the dentist would listen if I had one' and 'The staff are helpful nice people.'

26 June 2012

During a routine inspection

We talked with three people who were visiting the dentist on the afternoon of the compliance visit.

People told us the dentist was very good because he saw them at short notice and dealt with the pain and discomfort quickly.

People were able to say what treatment they had received although this information was not written down.

Comments included:

'He's really good.'

And

'He's very kind.'