29 November 2012
During a routine inspection
The surgery was a busy practice and all four treatment rooms were occupied. We spoke to one dentist, several nursing staff and the management team during our visit. We looked at people's records, policies and procedures and obtained further evidence through observations.
People we spoke with told us, "I have been coming here for five years and I will stick with it because I am completely satisfied with my dentist." Another person told us, "All my family come here, I have had a time when I saw a different dentist when they changed around, but for the last two years I have seen the same one."
"I have never had any reason to complain here, its an exemplary service."
We saw evidence that the company listened to people's views and where a bike rack had been suggested, this was planned to be placed in the car park.