The Care Quality Commission
  • Dentist
  • Dentist

Archived: Total Orthodontics Slough

12 London Road, Slough, Berkshire, SL3 7HG (01753) 527575

Provided and run by:
Dentalign Orthodontics LLP

All Inspections

27 June 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 27 June 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The practice had systems to help them manage risks to patients and staff. However, improvements were needed to ensure the recommendations in the practice`s Legionella risk assessment were implemented.
  • The practice had arrangements in place to ensure that equipment was safe to use and maintained and serviced according to manufacturers’ instructions. However, improvements were needed to ensure the recommendations in the practice`s electrical installation condition report were carried out.

Background

The provider Dentalign Orthodontics LLP is part of BUPA and has six practices. This report is about Total Orthodontics Slough.

Total Orthodontics Slough is in Slough and now only provides private specialist orthodontic dental care and treatment for adults and children. The practice does have some NHS patients who are completing their care as part of the NHS contract the practice previously held.

Car parking spaces are available on site and the practice is located near public transport services.

The dental team includes two specialist orthodontists, one dental nurse, one orthodontic therapist, one receptionist and a treatment coordinator. The clinical team is supported by a practice manager and an area manager.

The practice has two treatment rooms.

During the inspection we spoke with the dental nurse, the receptionist, the treatment coordinator, the practice manager and the area manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Wednesday 8.30am to 5.30pm

Thursday and Friday 8.30am to 5pm

There were areas where the provider could make improvements. They should:

  • Take action to implement the recommendations in the practice`s Legionella risk assessment.
  • Take action to ensure that the recommendations in the practice`s electrical installation report are carried out.

4 June 2013

During a routine inspection

We spoke with four people about their experience of using Dentalign Orthodontics - Slough. Three people were at the early stages of assessment or treatment and one had recently finished their treatment. They were all very positive about their experience of care and treatment. We spoke with staff and looked at staff recruitment. We found people who used Dentalign Orthodontics - Slough were protected by the recruitment checks made on prospective dental and support staff. People we spoke with told us they felt confident in the standard of clinical practice they experienced and said staff were friendly and efficient.

We found consent was obtained before the start of any treatment. People's dental health needs were assessed and recorded and records kept of treatment were accurate and up to date.

We found the consulting rooms, waiting areas and facilities were kept clean. Dental equipment was service and maintained appropriately. There were procedures in place which ensured infection control measures were in place and being followed.

We found resuscitation equipment and medicines were in place to deal with medical emergencies. Staff told us they had received basic life support training. We found the equipment had been checked as required and all drugs were in place and in date. This showed there were arrangements in place to deal with foreseeable emergencies.