29 January 2013
During a routine inspection
People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. One person said that, 'Staff are friendly, they make you feel at ease.' Another person also spoke about the, 'Good atmosphere.'
People who paid for their NHS treatment told us that they were aware of what treatments were included under the NHS, and which treatments they need to pay privately for.
We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found it to be of the same standard. They told us it did.