The Care Quality Commission
  • Dentist
  • Dentist

Archived: Swanside Dental Practice

1 & 2 Swanside Parade, Pilch Lane, Liverpool, Merseyside, L14 7QH (0151) 220 0360

Provided and run by:
Dr. Thomas Chan

Important: The provider of this service changed. See new profile

All Inspections

15 November 2012

During a routine inspection

We spoke with six people waiting to receive treatment and with eight members of staff. People confirmed that during treatment staff had worn disposable gloves, aprons and masks and provided disposable bibs and goggles. One person commented, 'You see them put them on so you know they have changed them'. They said staff had always been helpful and polite. Comments included, 'I like this dentist' and 'A good dentist. You don't have to wait'.

People told us that the dentist had asked about changes to their health before commencing treatment. One person explained, 'They go through it. Changes to your medication and things'. People said that before a course of treatment the dentist had explained it to them and they had signed their treatment plan to demonstrate their consent. They said they had been satisfied with the treatment provided. One person told us they had received, 'A thorough examination'. People told us they had been provided with information about how to care for their teeth in general and following their treatment. They also confirmed that fees had been explained to them, with one person explaining, 'You get a receipt as well'.

None of the people we spoke with had any complaints about the practice. They said they would not hesitate to raise any concerns they had. One person told us they would raise concerns, 'Through reception' and another, 'They have a suggestions box'.