Updated 8 May 2017
Background
Oasis Dental Care –Shildon provides predominantly NHS treatment to adults and children.
There is level access for people who use wheelchairs and pushchairs. Car parking spaces are available near the practice.
The dental team includes a practice manager, three dentists, five dental nurses, one dental hygienist and one receptionist. The practice has three treatment rooms.
The practice is owned by Oasis Dental Care Limited and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Oasis Dental Care - Shildon was the practice manager.
On the day of inspection we collected 59 CQC comment cards filled in by patients. This information gave us a positive view of the practice.
During the inspection we spoke with the compliance auditor, the practice manager, one dentist and one dental nurse. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday and Thursday 0800-1900
Tuesday and Wednesday 0800-2000
Friday 0800-1630
Saturday 0800-1300
Our key findings were:
- The practice was clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.
- The practice was actively working with local community groups to raise awareness of oral health and prevention.