The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Wandsworth High Street - London

203 Wandsworth High Street, Wandsworth, London, SW18 4JE (020) 8877 3975

Provided and run by:
IDH Limited

All Inspections

24 August 2017

During a routine inspection

We carried out this announced inspection on 24 August 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team we were inspecting the practice. They provided information which we took into account.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

IDH Wandsworth is located in Wandsworth and provides NHS and private treatment to patients of all ages. There is access for people who use wheelchairs and those with pushchairs.

Car parking spaces, including for patients with disabled badges, are available on nearby residential roads.

The Dental team includes: three dental nurses of which one is a nurse/receptionist. The practice has two treatment rooms and a decontamination room.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at the practice was the practice manager.

On the day of inspection we collected 24 CQC comment cards filled in by patients and spoke with three other patients. This information gave us a positive view of the practice.

During the inspection we spoke with a dentist, a dental nurse, the receptionist and the practice manager and also with a compliance manager and an area manager. We looked at practice policies and procedures and other records about how the service is managed.

Practice opening hours are Mon to Fri 8am to 6.30pm and Sat 9.30am to 4.30pm.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

9 September 2013

During a routine inspection

We spoke with a dentist and the practice manager during our visit; they said that all patients were offered their treatment to be carried out under the NHS or privately and that the associated costs were made clear for each of the options. The costs of treatment were clearly displayed at the practice, both in the reception area and in the treatment rooms.

We saw patients feedback forms where people stated that the appointment system was efficient. The manager explained that a medical history questionnaire was taken for every patient and regularly updated and signed. We saw evidence of this in the records that we saw.

Infection control audits had been undertaken and we saw evidence to support this. We viewed training records which confirmed that both the dentist and staff had recently completed training in infection control. A dental nurse showed us the steps they took to clean the treatment room after an appointment. They also demonstrated the decontamination procedure during our visit.

Staff that we spoke with told us they were well supported by the provider. Regular supervision took place and clinical staff were able to consult with a clinical director for additional support. One staff member said "the team here is very good".

Decontamination and X-ray equipment was regularly checked by an external contractor. Regular audits were undertaken, these included audits in medical emergencies, clinical practice and quality of radiographs.