The Care Quality Commission
  • Dentist
  • Dentist

Bupa Dental Care Hornchurch

Slewins Lane, Hornchurch, Essex, RM11 2BS (01708) 443059

Provided and run by:
Oasis Dental Care (Southern) Limited

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 30 May 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Bupa Dental Care Hornchurch is part of Bupa Dental Care, a group dental provider. The practice is in the London Borough of Havering and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 9 dentists, 3 dental hygienists, 8 qualified dental nurses, 3 receptionists, and a practice manager. The practice had 4 treatment rooms. During the assessment we spoke with 3 dentists, 2 dental nurses, 2 receptionists and the practice manager. We also spoke with the area support manager.

21 January 2013

During a routine inspection

We spoke to two patients during the inspection. Both had been longstanding patients of the practice and expressed that they were happy with the service provided. They felt that their views were always taken into consideration and that they were always involved in decision making with regards to their treatment.

They were happy with the amount of information on treatment options provided by the practice and also with the clarity of NHS versus Private treatment and fees.

One patient stated that sometimes they felt that the wait to get an appointment was unacceptable. The patient did state that this was because his Dentist only worked one day per week. He did state that despite this he had always managed to be seen by another Dentist if he had an emergency and his regular dentist was not working.

Both patients advised us that they would be happy to recommend the practice to friends and family.