The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dental Sense Chobham

41 Windsor Road, Chobham, Woking, Surrey, GU24 8LD (01276) 855994

Provided and run by:
Mr. Miraj Patel

Important: This service is now registered at a different address - see new profile

All Inspections

During a check to make sure that the improvements required had been made

We did not visit Dental Sense Chobham as part of this review. The review was carried out using evidence obtained from documents, requested by us and sent to us by the provider.

We found that staff had received training in the safeguarding of children and vulnerable adults. We also found that this training had been supported by the provision of a revised, more detailed policy regarding the safeguarding of children and vulnerable adults.

The provider had ensured that people who used the service were given access to information about abuse and safeguarding. The information was displayed in the public areas of the dental practice.

26 October 2012

During a routine inspection

We were able to speak with people who used this service during our inspection. They were happy with the standard of service and treatment they had received. One told us, 'I'm very satisfied with the service and treatment here. I've been coming for 8 years'.

People were very pleased with the level of information provided by the service and the opportunity to make informed decisions about their treatment. One person told us, 'My dentist is extremely thorough. He always gives me full information about the treatment, including the cost and the after effects'.

This service has a comprehensive set of policies and protocols covering all aspects of the essential standards of quality and safety.

Although people told us that they always felt safe in the service, we found a lack of staff awareness and information for service users relating to safeguarding people from abuse.

The standards of hygiene and infection control were found to be high. Effective procedures following appropriate guidance were in place.

The service displayed a notice for people explaining the complaints procedure. This was supported by an effective process which looked into complaints raised and provided answers to customers concerns.