Orthodontic Practice Borehamwood

Updated 13 September 2024

We carried out this on-site announced assessment on 6 November 2024. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Orthodontic Practice Borehamwood is in Borehamwood, Hertfordshire and provides private orthodontic care and treatment for adults and children. The practice had 2 treatment rooms which were on the ground floor. A portable ramp was available for wheelchair users to access the practice. During the assessment we spoke with the orthodontist, 1 dental nurse and the receptionist.

Updated 13 September 2024

On the day of our assessment, we collected feedback about the practice from 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. The practice received patient feedback through online reviews and shared it with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.