Updated 25 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
This service provides care and support to people living in their own and shared accommodation, known as a ‘supported living’ setting, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support
The service had a manager. They were not yet registered with the Care Quality Commission but had applied to be.
The management structure compromised of a manager, supported by a deputy manager supported by team managers.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is small, and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
What we did:
We sent the provider a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Before our inspection, we reviewed the information included in the PIR along with information we held about the home. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We also contacted the local authority who commissioned services from this provider. No concerns were raised about the service at this point.
During the inspection two people shared their views about the support they received. Not everyone was able to do this, so we also spoke with two relatives. Nine staff members were spoken with along with the manager who was available throughout the inspection.
Care and review records for four people who used the service, were looked at. Management records for how people were administered medicines, as well as a range of records relating to the running of the service were also looked at. These included incident and accident monitoring as well as complaints. We viewed three staff files and training records.