• Dentist
  • Dentist

Archived: The Dental Shop - Old Hill

201-203 Halesowen Road, Old Hill, Cradley Heath, West Midlands, B64 6HE (01384) 413444

Provided and run by:
Mr. Stephen Hambleton

All Inspections

4 October 2013

During a routine inspection

We told the provider forty-eight hours before our visit that we were coming. During our visit, we spoke with the practice manager, a dental technician and a dental nurse. Following our visit we spoke with five people who used the service on the telephone.

The service provided is a dental laboratory. This meant the service did not provide clinical dentistry. People attend this practice to have dentures made and fitted only.

People told us their treatment options were explained to them. This meant a full discussion took place and people were given the information they needed to be able to make an informed decision about their treatment.

The provider had effective infection control procedures. This meant the risk of infection for people using the service was minimised.

Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.

There were systems in place to monitor how the practice was run to ensure people received a quality service. This meant people using the service were asked their views about the service so the provider could use the information to improve.