- Dentist
Smile 32 Dental
Report from 30 April 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 31 May 2024. We found the practice had met regulations. The practice had systems to manage risks and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients were treated with dignity and respect, and their care and treatment was provided in line with current guidance. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Smile 32 Dental is in the London Borough of Hounslow and provides predominantly NHS dental care and treatment for adults and children. At the time of our assessment, the dental team included the principal dentist, 1 qualified dental nurse, 1 trainee dental nurse, 1 dental therapist, 2 receptionists. The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist.
People's experience of this service
During our assessment, we saw NHS Friends and Family test feedback from 36 patients. The responses indicated that 100% of respondents were “highly likely” or “likely” to recommend the service. Two weeks before our assessment, we asked the practice to encourage patients to share their views of the service with us. 5 comments were received. 100% of views expressed by patients were positive. Comments included: “The dentist always takes time to explain”; “This practice is very good, neat and clean”. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.