We used a number of different methods to help us reach a judgement on this service. These included talking with two patients who used the service, two dental nurses, two dentists and the practice manager. We also looked at records. These included treatment plans, records of meetings and information about how the service operated. We looked at information from surveys and audits undertaken by the provider to assess the quality of the service.We found that the practice was well managed and led. It was organised in a way which kept patients at the centre of the way it operated.
Patients told us they received the treatment they wanted in an efficient and organised way. They said they were involved in decision making about their treatment and were able to express their views about the service provided. One patient told us,' The dentist always fully explains what my options are. It's then up to me to decide but I trust the dentist to give me the right advice.'
We saw the provider had a clear infection control policy but staff found it impossible to adhere to it due to the physical layout of the premises.
We found staff were properly supported to provide care and treatment to patients.
The provider had procedures in place to assess and monitor the quality of the service provision.