16 February 2012
During a routine inspection
The dentist told us that the he always explained the treatment patients needed and talked to them about the options available to them and how much it would cost. The receptionist told us that patients were encouraged to express their views as to what was important to them in relation to their care and treatment.
The dentist said that all patients received personalised care, treatment and support through very careful coordinated assessment that reflected their needs, preferences and diversity.
The dentist said the practice ensured that national and local guidance about safeguarding people from abuse would be made accessible to all staff. He said he had made arrangements for all staff to be trained in all aspects of the safeguarding processes.
The senior dental nurse and dentist explained the practice procedures on the decontamination processes. Both were aware of the code of practice on the prevention and control of infections and related local guidance.
The dentist said that there were detailed policies and procedures in place for the safe use of emergency medication. He said that all staff were aware of these and that they had been trained to use emergency dental equipment. He explained all patients were asked about their medical history and any known allergies including previous reactions to local anaesthetics and antibiotics.
The dentist and the nurse told us there were very robust procedures and measures in place to ensure all equipment was maintained to a good standard to keep people safe.
The dental nurse, the reception staff and the dentist told us how the practice supported staff through training, peer group support and appraisals to make sure they were working to the best clinical guidelines for their professions.
The dentist explained the systems that the practice had ito check quality and to manage risk. He said that it was important to gather information about the safety and the quality of the service by carrying out regular audits. He also said, feedback from patient surveys helped the practice to maintain high standards and implement changes where needed.