The Care Quality Commission
  • Dentist
  • Dentist

Archived: Brentwood Orthodontic Centre

39-41 High Street, Brentwood, Essex, CM14 4RH (01277) 848818

Provided and run by:
Dr. Nikhil Shah

All Inspections

During a check to make sure that the improvements required had been made

At our review of compliance undertaken in November 2012 we found that the provider did not have effective systems in place to ensure that people were always protected from the risk of infection.

In February 2013, the provider was able to demonstrate that they had taken steps to address the identified shortfall.

20 November 2012

During a routine inspection

People we spoke with during our visit made positive comments about their care and treatment. They told us they had made independent choices about their treatment and had been given full explanations about the choices available to them. One person said, 'I got very clear information and we talked through all the options. They were happy to accommodate what I wanted, I was completely involved and it was my decision'.

The premises were clean and well maintained. Systems were in place to promote effective management of cross infection overall. However, we found that some facilities in relation to hand washing did not meet current guidance requirements.

People received care and treatment from staff who had received training that was appropriate and relevant to their role and responsibilities. People told us they found staff to be 'friendly and helpful'. One person using the service said, 'They all seem to know what they are talking about. If I have any problems, I can ring up. They give me clear information on what to do, they can always help.'

People who use the service, their representatives and staff were asked for their views about their care and treatment and these were acted on.