Updated 16 April 2024
We undertook a follow up focused inspection of Gloucester Dental Care on 3 April 2024.
This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was carried out by a CQC inspector who was supported remotely by a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Gloucester Dental Care on 16 October 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Gloucester Dental Care on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this inspection, we asked:
• Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made improvements in relation to the regulatory breach we found at our inspection on 16 October 2023.
Background
Gloucester Dental Care is in Gloucester and provides NHS and private dental care and treatment for adults and children.
There is step free access, via a lift, to the practice for people who use wheelchairs and those with pushchairs.
The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 12 dentists, 3 dental nurses, 3 student dental nurses, 3 cover nurses, 1 dental hygienist, 2 decontamination nurses and 4 receptionists.
The practice has 8 treatment rooms.
During the inspection we spoke with two external management consultants who were in place to support the registered manager.
We looked at practice policies, procedures, and other records to assess how the service is managed.
The practice is open:
- 8.30am to 5.00pm Monday - Saturday
There were areas where the provider could make improvements. They should:
- Improve the practice's risk management systems for monitoring and mitigating the various risks arising from the carrying on of the regulated activities.