Archived: Magnolia Domiciliary Care Limited

Updated 8 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We inspected the service on 15 December 2014. This was an announced inspection. 48 hours’ notice of the inspection was given because the service is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. The inspection team consisted of one inspector.

Prior to our inspection we reviewed information we held about the service. This included, information received and statutory notifications. A notification is information about important events which the provider is required to send us by law. This was the first inspection the service had received since being registered at this address.

During the visit we spoke with four people who used the service, two relatives, two members of care staff and the registered manager. We looked at the care records of two people who used the service, staff training records, as well as a range of records relating to the running of the service including surveys sent to people to gain their views of the service. Following our visit we spoke with two health and social care professionals to get their views of the service.

Updated 8 January 2016

We inspected the service on 15 December 2015. Magnolia Domiciliary Care Limited provides a care and support service to people who live in their own homes. This is a small service and at the time of our inspection 10 people were receiving care and support.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew how to keep people safe and understood their responsibilities to protect people from the risk of abuse. People received the level of support they required to safely manage their medicines. Risks to people’s health and safety were managed and plans were in place to enable staff to support people safely. There were sufficient numbers of staff to ensure visits were made when they should be and to meet people’s care needs.

People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. People received the assistance they required to have enough to eat and drink.

The Care Quality Commission (CQC) monitors the use of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). The provider was aware of the principles of the MCA and how this might affect the care they provided to people. Where people had the capacity they were asked to provide their consent to the care being provided.

Positive and caring relationships had been developed between staff and people who used the service. People were involved in the planning and reviewing of their care and making decisions about what care they wanted. People were treated with dignity and respect by staff who understood the importance of this.

People received the care they needed and staff were aware of the different support each person needed. Care packages were changed to meet people’s changing care needs and staff recognised the importance of making sure people did not become socially isolated. People felt able to make a complaint and knew how to do so.

People were involved in giving their views on how the service was run through the systems used to monitor the quality of the service. The manager assessed how well the service was running to identify if any improvements were needed.