The Thatched House Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

We received feedback from 16 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. One patient said, ‘I'm a very nervous patient and really petrified of the dentist. This is the only practice who haven't made me feel ashamed to be nervous, from when you go in and meet the receptionist the standard of care is awesome, they couldn't be any kinder.’ Another patient told us, ‘A truly outstanding experience with this practice. I am, or I was, very scared of the dentist and needed lots of work done to fix tooth and gum pain. The dentist has been very patient with me and his team supportive. I have now been a client for two years and the teeth are in great shape. I no longer fear going to the dentist and do not dread going.’ Patients said staff were professional, courteous, and considerate. One patient told us, ‘It's clear that the staff go above and beyond in their professionalism and courtesy, treating patients with a level of respect that is truly admirable.’ Patients felt they were treated as individuals, and their personal and cultural needs were respected. They were encouraged to leave feedback through the use of a suggestions box.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

We did not receive any information from partners.

The practice had installed closed-circuit television to improve security for patients and staff. Siting of CCTV cameras was appropriate and relevant signage was displayed. The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations (GDPR). We saw the general environment helped to protect patients’ privacy and dignity. Staff treated patients with kindness, respect and compassion.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.