16 July 2013
During a routine inspection
People were cared for in a clean, hygienic environment by suitably trained and qualified staff. Care and treatment was planned to ensure people's safety and welfare and there were arrangements in place to deal with emergencies. Where appropriate, people were referred to an alternative service for treatment.
There were systems in place to monitor the quality of service provided. A variety of audits had been undertaken and monthly feedback surveys were carried out. Where improvements could be made, these were discussed at practice meetings and acted on. The provider had followed appropriate guidance in relation to infection control. There were separate decontamination facilities and daily checklists were in place to ensure that the environment and decontamination equipment were in good working order.