SuppLiCan Care and Support

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

SuppLiCan Care and Support worked with healthcare professionals and services to meet people’s needs. Consent was sought and people were involved in their health and wellbeing. They were supported to make choices about their care. People had their needs assessed before care commenced and expressed how they wished their care to be delivered. People were supported to have their nutrition and hydration needs met. There were effective approaches to monitor people’s care, treatment and their goals.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People's needs were assessed before they started with SuppLiCan Care and Support. Where appropriate relatives had also been involved. Comments included, ‘’ From the moment I met [the registered manager] in hospital, to discuss my [loved one’s] situation, I was fairly certain we were going to be in good hands. [The registered manager] has a wonderful, calm and understanding temperament, has time to listen and is very accommodating with trying to fit in with the family needs’’, ‘’From what I can tell, SuppLiCan did a thorough pre-assessment of [my loved one’s] care and it was a pretty seamless turnover’’, and ‘’Someone came around to the house and had discussions about what needed to be done.’’

Staff understood people’s needs well. They told us the documentation they used was high quality and detailed.

People’s care needs were assessed, reviewed, and updated as they changed. There was a clear process to assessing people’s needs before commencing their care.

Relatives told us they were kept informed and involved in their loved ones’ care.

Staff and the registered manager demonstrated an awareness of people’s care and support needs. Staff told us they had read people’s care plans and risk assessments

Care plans contained evidence of the involvement of a range of healthcare professionals. There was guidance around people’s nutritional needs including special diets. Daily care records were monitored, and people received care, treatment and support that was evidence-based and in line with good practice standards.

People and their relatives were satisfied information was shared appropriately within the service and outside to healthcare professionals and others as required.

Staff told us the information they had for people was accessible and they could access it securely.

Health and social care professionals were complimentary about the service. Comments included, ‘’[The registered manager] was very caring towards the client during visits and demonstrated excellent knowledge of [person’s] prescribed medication and the timings when discussed. [The registered manager] initiated liaising with the team with concerns regarding the client. [The registered manager] was open to amending/tweaking the package of care times, as required, to meet the client’s needs’’, ‘’I found that [the registered manager] was very accommodating and willing to attend the Moving and Handling review. [The registered manager] collaborated well with the OT and we worked in partnership together to try to find solutions, which worked for both the client and carers’’, and ‘’I have worked with SuppLiCan Care and Support on a couple of cases, and I am pleased to say that my experience has been immensely positive. They appear to work very flexibly and from my experience always try to flex to the client’s needs. All of my assessments felt very collaborative with the carers I have met and they were keen to ask questions and all the staff I have met so far feel very caring and keen to learn and understand techniques in particular around care planning and risk assessments.’’

Care plans had information about people’s health conditions and were updated to reflect people’s changing needs. People’s information was stored using an electronic care planning system which was easily accessible. This meant records could be easily shared with staff, professionals and others involved in people’s care, with permission.

People were encouraged to live a healthy lifestyle but also the life they wished to live. A relative told us, ‘’One of the key issues [my loved one] had was losing weight, so a big part of their job was to make sure [my loved one] was eating, gaining weight, then staying stable. This has been achieved. I am very grateful for that.’’

Staff understood the importance of people’s care and support. For example, a staff member told us, ‘’I encourage my clients to drink plenty of water as it is recorded in their care plan to drink plenty.’’

Records identified where people were at risk of poor nutrition and hydration. Processes ensured people’s nutrition and hydration needs were met and ongoing monitoring was in place. Guidance was provided for staff on how to support people to help promote and maintain their health and wellbeing and prevent further deterioration.

People told us their general health and wellbeing had improved since joining SuppLiCan Care and Support. Relatives told us staff communicated with them on a regular basis and when there were changes to their loved ones' care needs. A relative told us, ‘’I am very appreciative of being able to read the carers’ notes after each visit on an app. It has been invaluable to know how [my loved one] is doing.’’

The registered manager and staff told us they worked with people to get the best possible outcomes for them. The service understood the importance of listening to what people wanted, this included working in partnership with them and others to achieve the outcome.

Information about people’s healthcare needs was available on the electronic care planning system. Staff completed their daily notes to a high standard and included information on fluid intake among other monitoring measures.

People told us they were treated with respect; they were offered choices and where appropriate were supported to make decisions.

Staff told us they respected people's choices and understood the importance of this.

Staff had received training in the Mental Capacity Act 2005 (MCA) and the importance of consent. The provider has recently updated their mental capacity assessments to incorporate more comprehensive information. The registered manager told us they were continuing to improve the detail in MCA assessments, and this was ongoing.