Updated 16 May 2017
Background
Poole Dental Practice is in Poole and provides NHS and private treatment to patients of all ages.
Car parking spaces, including parking for patients with disabled badges, are available near the practice.
The dental team includes two dentists, one dental nurse/practice manager/receptionist, one dental hygienist and one receptionist. The practice has two treatment rooms.
The practice is owned by an individual/principal dentist. The provider also had a person registered with the Care Quality Commission as a registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Poole Dental Practice was the dental nurse/practice manager.
On the day of inspection we collected 13 CQC comment cards filled in by patients and spoke with six other patients. This information gave us a positive view of the practice.
During the inspection we spoke with one dentist, one dental nurse/practice manager, and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: 9am to 5pm Monday to Friday.
Our key findings were:
- The practice was clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.