3 October 2012
During a routine inspection
We spoke with people in private at the practice address. Everyone we spoke with said that they were treated with respect. They said they signed to say they agreed with the treatment and that they had their treatment options explained to them so that they could make an informed decision about dental care and treatment. People told us they were supported to make decisions and choices regarding their care and treatment. 'The dentist explained my care and treatment plan, in detail, before I signed the consent.' Another said, 'I have a copy of my signed consent to treatment at home.'
People told us they did not have to wait too long for appointments and that they are always welcomed in a friendly manner. One person said, 'I was very anxious today and they made me feel relaxed, quite quickly.'
People commented to us that they thought the surgery and practice building were clean. One person said, 'It always smells clean.'
We were told by the people we spoke with at this inspection they felt safe and confident when in the surgery.
People told us that they have not had any need to complain; but if they needed to they would speak either to the dentist or the practice manager.