Archived: Bridge Street Dental

17 October 2012

During a routine inspection

During our visit to the service on 17 October 2012 we spoke with three people who were waiting for, or had received treatment. Everyone we spoke with told us that the staff treated them respectfully. We observed the reception staff having friendly appropriate conversations with people, helping them to make appointments at times that best suited them. One person said, 'Everyone is extremely kind and sympathetic'. People told us that the dentist provided a good standard of treatment and they were confident they considered their general health and medical conditions at all times. People told us that they would feel able to make a complaint if it were necessary and we saw that information about how to complain was clearly displayed. Throughout our visit we noted all areas of the surgery were safe, clean and tidy and the correct processes were in place to ensure equipment was cleaned and free of infection.

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