The Care Quality Commission
  • Dentist
  • Dentist

Archived: Pateley Bridge Dental Practice

5 Parkside Low Wath Road, Pateley Bridge, Harrogate, North Yorkshire, HG3 5HL (01423) 712799

Provided and run by:
Mr. Nirav Thakker

Important: The provider of this service changed. See new profile

All Inspections

19 June 2013

During a routine inspection

To help us understand the experiences of people who used the service, we spoke with people who had attended the surgery at the time of our inspection. All were relaxed and able to tell us their experiences. Overall people were very satisfied with their visit. They told us they had been included and consulted in decisions taken about their dental health. They understood the care they needed and had been given time to check anything they were unclear about.

People told us they did not have to wait too long for appointments and that they were welcomed in a friendly manner. Some of their comments included 'I know how long it (the treatment) will take and how many visits I need.' And 'I have toothache. I rang this morning and have been fitted in immediately. I can't ask for better.'

All the people told us they had always found the practice to be clean and hygienic. We too found this was the case.

People told us the staff were competent and they trusted their judgements. One member of staff told us their recruitment process was thorough, although records held at the practice did not evidence this well.

The service carried out checks in order to keep the quality of the service under review. People we spoke with said they had been asked to comment on the service, comment cards and a book were available at the service for people to complete.