Twins Medical Services Ltd

Updated 9 June 2022

Twins Medical Services is operated by Twins Medical Services Limited. The service opened in February 2021. It is an independent ambulance service based in Stevenage providing patient transport services to the public and private sector. The service carried out journeys transporting patients from hospital to home or other care providers. The service also carried out high dependency journeys. This involved working with medical teams who provided any necessary treatment to patients. The journeys involved repatriating patients by transporting them from an airport to a hospital.

The service did not provide transport to children, bariatric patients or mental health patients.

The service is registered to provide the following regulated activity:

• Transport services, triage and medical advice provided remotely.

The service employed seven members of staff. All staff members were self-employed. There were five members of staff and two registered managers at the service. The fleet consisted of one vehicle and between 1 April 2021 and 31 March 2022 the service provided 25 patient journeys. The service provides transport to adult patients only.

The service was registered in February 2021. It had not previously been inspected.

Updated 9 June 2022

This was the first time we inspected this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service had systems in place to manage safety incidents.
• Staff provided good care. The service monitored response times. Managers monitored the effectiveness of the service. Staff worked well together for the benefit of patients. Services were available seven days a week.
• Staff told us they treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service sought to engage with patients to plan and manage services and all staff were committed to improving services continually.

However:

• The service did not consistently operate effective governance processes.
• The service did not have evidence that risks to the service were reviewed regularly.
• The service did not have an appraisal or supervision system to support staff development and review competence.
• Information about service performance was not centrally recorded or analysed.
• The service did not formally engage with staff.

Updated 9 June 2022

This was the first time we inspected this service. We rated it as good. See the summary above for details.