- Dentist
My-Dental Care
Report from 30 April 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 28 May 2024. We found the practice had met regulations. The practice had systems to manage risks, and the recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance, and they were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. My-Dental Care is in Wood Green, London and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 1 principal dentist, 5 associate dentists, 2 visiting dentists with special interests in implantology and endodontics, 4 dental nurses, 1 trainee dental nurse, 1 dental therapist, 1 practice manager and a receptionist. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. Between 16 May and 27 May, we received feedback from 20 patients. All feedback was positive. Comments included, “I've always received great care”, “Always good advice and guidance given. Treatment is always explained before and while taking place,” My dental care goes above and beyond for their patients”, “amazing dentist with adults & children. Especially with children...”. On the day of inspection, we received feedback from 9 patients. Their responses provided a positive view of the dental team and care provided by the practice. Staff gathered feedback from patients and demonstrated a commitment to acting on feedback. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Patients commented positively about the standards of cleanliness.