The Care Quality Commission
  • Dentist
  • Dentist

Archived: Poppies Dental Care

24 Urmston Lane, Stretford, Manchester, Lancashire, M32 9BP (0161) 865 1633

Provided and run by:
Mr. Diarmuid Lavery

Important: The provider of this service changed. See new profile

All Inspections

21 October 2013

During a routine inspection

Patients told us: 'The dentist always explains the treatment and advises me of the costs.' 'They go through the options and I make the decision about whether to have the treatment.'

We spoke with five patients who were attending the practice for an appointment who told us: 'I can usually get an appointment to suit me.' 'They send a text message to remind me about my appointment.' 'I never have to wait too long for an appointment.'

Patient records were held electronically. We looked at a sample of five patient records and saw they contained; the patient's medical history, information about their general health and any medication they were taking. We saw there was a system for highlighting allergies, nervous patients and medical alerts.

We saw the practice had an infection prevention and control policy and procedure. We looked at a sample of continuing personal development (CPD) files and saw staff had attended training relating to infection control and decontamination.

There was a suggestion/comment slip patients could complete to raise any issues or concerns or make suggestions on how to improve the patient experience. In addition; feedback forms were available for patients to complete.