27 June 2013
During a routine inspection
People told us they received appropriate information about their treatment and aftercare and that information about costs was clearly communicated.
Clear information was provided to patients if they wished to make a complaint or raise a concern.
The practice had policies and procedures in place to promote and manage infection control and maintain a hygienic environment. Staff had completed training in infection control and the procedures to follow with regards to cleaning and sterilising equipment.
There were systems and checks in place to monitor and manage risks. The practice manager audited various aspects of the practice including staff training, patient files and aspects of health and safety. Surveys were regularly distributed to patients to provide feedback on the quality of service provided. We found that equipment was regularly maintained and serviced.