21, 22 May 2013
During a routine inspection
With people's permission, we observed three dental consultations. We also looked at dental records and other records kept by the provider.
People's privacy and dignity were respected. Their views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People told us that staff were always polite and respectful.
People experienced care, treatment and support that met their needs. Treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. There were arrangements in place to deal with medical emergencies. People were complimentary about their treatment. They said they were able to get emergency appointments when needed.
The provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.
People were protected from the risk of infection. They were cared for in a clean environment.
We saw the provider enabled staff to maintain their skills and knowledge.
The provider had effective systems to check and monitor the quality of their service. There were also systems to identify, assess and manage risks to the health, safety and welfare of people using the service and others.